FAQ
In this section you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, about registering on the site and about all the services that Lorena Antoniazzi offers you. If you need further assistance, remember that you can always contact our Customer Service at: customercare@lorenaantoniazzi.it
PRODUCTS INFORMATION - COMPOSITION
On the page of the desired product it is possible to consult a brief description showing the composition of the garment.
PRODUCTS INFORMATION - CARE AND WASHING
On the page of the desired product you can consult all the instructions for caring and washing the garment.
PRODUCTS - WHAT IS THE COMPOSITION OF THE GARMENT?
On the page of the desired product it is possible to consult a brief description showing the composition of the garment.
IN CASE OF PROBLEMS, WHO COULD I CONTACT FOR ASSISTANCE?
For purchases in stores or other retailers, it is essential to contact the store where the purchase was made.
For purchases made on the website www.lorenaantoniazzi.com, please contact our Customer Care, by writing an email to customercare@lorenaantoniazzi.it or by calling +39 075.5288584, active from Monday to Friday, from 9.00 to 13.00 and from 14.30 to 17.00.
Please note that the confirmation e-mail constitutes acknowledgment of receipt of the order.
REGISTRATION AND ONLINE ACCOUNT - HOW DO I REGISTER?
To register, simply enter the information requested at the following link and choose a password.
Registration is simple and free and registered users can save their favorite products in the Wish List and access all information relating to their orders and returns.
REGISTRATION AND ONLINE ACCOUNT - DO I HAVE TO BE REGISTERED TO PURCHASE ON THE SHOP?
Yes, you need to be registered to buy in our e-shop, this will allow you to view the orders placed in your private area, as well as a better handling of orders from us.
REGISTRATION AND ONLINE ACCOUNT - I HAVE FORGOTTEN MY PASSWORD, HOW CAN I DO?
To recover your password, simply access the following link.
BUY ONLINE - WHAT IS THE PROMOTIONAL CODE AND HOW DOES IT WORK?
The promotional code is a discount coupon that is provided to you for special promotions. The conditions for obtaining this code will be communicated to you via a special newsletter.
If you have a promo code, all you have to do is enter the code in the field found on the order conclusion page: the discount will be calculated and displayed automatically.
We invite you to check that the discount has been applied before completing the purchase.
We also remind you that promotions and discounts in some cases cannot be combined or are not valid for some categories of products or can be subject to expiration.
Check the conditions of the promotion on the communication received.
PURCHASE ONLINE - WHEN IS THE PURCHASE PROCEDURE COMPLETE?
After entering the data necessary for payment, you will be directed to the purchase confirmation page, containing the number and date of the order.
A thank you message in the center of the page will inform you that the purchase procedure has been completed correctly. Finally, you will receive an e-mail containing the details of the order you have sent and confirmation that it has been correctly received.
If within 24 hours you have not received any communication, please write to our Customer Care.
MY ORDER - HOW CAN I CHECK THE STATUS OF MY ORDER?
To check the status of your order, log in and access your Account: under "My orders" you will receive all the information you may need.
Remember that the customer care staff is at your disposal to provide you the help you need.
