Terms and conditions

  1. General

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and Sterne International S.p.A (VAT. 01913370548) (henceforth: Sterne; may be referred to as “us” and “we”) and apply to all use of and orders placed on Sterne International’s website totallook.lorenaantoniazzi.it, and orders placed by e-mail, phone or by live chat with Sterne’s Customer Service Team. Please note that Sterne International does not guarantee that all products presented on the Website are in stock or are available for purchase. Sterne International reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Sterne International reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order are always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

  1. Language

The language of the Terms and Conditions is Italian.

  1. Placing an order

By using the Website and/or placing an order on the Website, by telephone or e-mail you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to correct any input errors, review your selections, the information you have provided and the total price of your order. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

  1. Order confirmation

After submitting your order, we will send you an order confirmation by e-mail which contains your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and it is not an acceptance of the order.

  1. Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Sterne International S.p.A. does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such item, we will refund you the total amount of the purchase.

  1. Colors

Sterne International’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer and lightning conditions, the colors of the items shown in the images on the Website can differ somewhat from their actual colors. Sterne International cannot be held liable for any such discrepancy.

  1. Prices

The prices and delivery costs shown on the Website include VAT. The prices and the delivery costs shown on the Website may vary from time to time and Sterne International is not bound by the price until we have accepted the order by sending the shipping confirmation to you. Sterne International always reserves the right to cancel any order prior to our acceptance of the order.

  1. Copyright permission notice

Copyrights in the documents provided in this site (including, without limitation, the trademarks of Sterne International, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Sterne International and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Sterne International. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For inquiries, please view our contact pages at lorenaantoniazzi.it

  1. Trademarks

Sterne International’s trademarks include but are not limited to the Lorena Antoniazzi name and logo, LH, Lorena and Hayot. Please note that your use of this Website does not grant you any rights to use our trademarks.

  1. Privacy Policy

Please see Sterne International’s separate Privacy Policy which can be found at www.lorenantoniazzi.it

  1. Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifie your computer and allow the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.

  1. Security

Sterne International use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Sterne International online shop secures communications by encrypting all data to and from the site. For security reasons, we do not store any payment information in our database.

  1. Resale policy

You may purchase products on lorenaantoniazzi.it for personal use only and not for resale. By placing an order on lorenaantoniazzi.it, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

  1. Information on the website

Sterne International cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Sterne International may amend the content of the site at any time. Although Sterne International strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Third party operators provide part of the services provided through the site. In situations where Sterne International acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Sterne International cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Sterne International cannot guarantee problem-free, uninterrupted, and secure access to the site.

  1. Links

The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.

  1. Violation of rules

Sterne International reserves the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.

  1. Liability

Any damage liability of Sterne International is excluded. Exempted from this exclusion are claims of the customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of Sterne International, its representatives and vicarious agents. Material contractual obligations are obligations, which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, Sterne International’s liability is limited to the foreseeable and typical damage if such damage has been caused by slight negligence, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of Sterne International if claims are made directly against them. The liability under the Product Liability Act remains unaffected. Sterne International assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, Sterne International’ obligations will be suspended. The contract between you and Sterne International can be partially or fully terminated by yourself or by Sterne International in such cases.

  1. Provisions Severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead, the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

  1. Governing law

These Terms and Conditions are governed by the laws of Italy (excluding the United Nations Convention on Contracts for the International Sale of Goods – CISG). The place of jurisdiction for any disputes arising from or pertaining to these Terms and Conditions is the Perugia (Italy) forum where the administrative and operational headquarters of the company are located.

  1. Company information

Sterne International S.p.A

Registered Office: Via Morimondo, 22 | 20143 Milano (Italy)

Phone +39 77809721

Amministrative Headquarters: Via G. Piermarini 20, 06132 S. Andrea delle Fratte – Perugia (Italy)

Phone: +39 075 5288649

Operational Headquarters: Via G. Piermarini 12, 06132 S. Andrea delle Fratte – Perugia (Italy)

VAT number: 01913370548


  1. Version of the terms and conditions

The latest update of the Terms and Conditions of Sterne International was made in October 2018.