In accordance with consumer protection legislation, only after STERNE INTERNATIONAL has received the returned products and verified that they meet all the requirements, will you receive an email accepting the return. Whatever form of payment you have used, STERNE INTERNATIONAL will refund all payments received from you for this purchase within 14 calendar days from the day on which STERNE INTERNATIONAL has received the returned products.
N.B. The right of withdrawal cannot be applied for products on “sale”.
If you decide to use the courier indicated by STERNE INTERNATIONAL you will not have to pay the cost for returning the products. In this case, STERNE INTERNATIONAL will pay the shipping costs for you. However, if you choose to use a different courier or another shipping method for return, that shipment will be at your own expense. The return must be sent to:
Sterne International S.p. TO.
Via Manna 75
06132 Sant’Andrea delle Fratte, Perugia (PG)
If you decide to exercise the right of withdrawal and to return the purchased products, please take reasonable care of them. STERNE INTERNATIONAL has the right not to accept a return and / or to lodge a complaint against you if the products are returned without the tags, labels or seals or have been altered, worn, used or damaged. We can be held responsible, and we can deduct from any refund due, any reduction in the value of the returned products. You will receive a notification if the refund is partially issued or if the returned products cannot be accepted. In this case, you can choose to have STERNE INTERNATIONAL return the products free of charge. If you refuse the above delivery, STERNE INTERNATIONAL reserves the right to retain the products and the amount paid for the purchase of the same.
Without prejudice to the foregoing, the period of time for the sums credited for the returned products to be actually visible on your account or account statement depends on the form of payment used:
– purchase by credit / debit card: the repayment time will depend on the credit card policies. However, we want to assure you that the credit value date will coincide with the original payment date; therefore you will not suffer any loss of interest;
Regardless of whether the product was purchased as a gift, reimbursement of the amounts paid for the purchase will be made to the person who purchased the product and made the payment.
– The refund is always credited in the same currency as the original purchase